Building on the current GSSU Integrated Service Performance Dashboard, a consultant is sought to expand the implementation of key performance indicators in line with GSSU’s overall performance management goals to cover the remaining key performance indicators for the business lines identified on the GSSU Clustering Business Case. The resultant comprehensive suite of performance measures should address the full spectrum of financial management (payables, revenue & contribution management, general accounting and project accounting) responsibilities and functions performed by the respective GSSU service teams. The table entitled “Services and KPI Targets” below summarizes the main deliverables to be completed by the consultant as well as the estimated deadlines. The consultant will have overall responsibility for ensuring quality and timely completion of the deliverables.

The following are the key deliverables that will be expected from the consultant:

Kindly refer to Terms of Reference Consultanty - Finance KPI development  (https://drive.google.com/file/d/14h50docAlGZGTZg34mr44jSrtAj80Ge6/view) for more information. 

1. Interim report, outlining the recommended performance measures for GSSU to review and feedback within 30 days from the consultancy start date; and

2. Final report, containing the final specifications for the Key Performance Indicators, detailed specifications of each indicator, recommended targets, as well as any other related information. (Report to be presented at the end of the consultancy). The final report should include detailed explanations of the impact to financial dashboards of the pending migration by UNDP from the current PeopleSoft ERP to Oracle Cloud ERP and ServiceNow including opportunities to leverage functionalities in the Oracle Cloud ERP and ServiceNow for financial dashboards. 

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Any request for clarification must be sent by email to procurement.cyberjaya@undp.org. The UNDP GSSU Management Services Unit (MSU) will respond by email and will send written copies of the response, including an explanation of the query without identifying the source of inquiry, to all applicants.