UNRWA (the United Nations Relief and Works Agency for Palestine Refugees in the Near East) was created on 8 December 1949 upon the adoption by the United Nations General Assembly of resolution No. 302 (IV). UNRWA maintains active files of about 5.7 million Palestine refugees and over 685,000 other persons of concern who have been identified as eligible for UNRWA services according to its Consolidated Eligibility and Registration Instructions. These files include individual civil registration records that are organized under family ledgers and linked to documentation materials dating back to pre-1948 Mandatory Palestine. The registration records constitute the master database of the Agency, since all UNRWA programmes rely on individual and family registration numbers to verify refugee status and service eligibility. The associated documentation materials are also a valuable historical resource, whose preservation is an integral part of the protection of refugee rights For this specific requirement, UNRWA seeks for interested and qualified companies to provide IT professional services that would lead to the replacement or upgrading of its current software for registering refugees. The eligible companies will need to provide UNRWA with their refugee and civil registration software and its products. The vendor’s’ software solution should be able have flexible features for registration, verification, identification, de-duplication and forensic applications among other features. Please limit your response to each area of interest in not more than two pages each. Responses will be used to validate UNRWA’s approach and for the generation of a Statement of Requirements (SoR) for the Request for Proposals (RFP) stage. The provided response will not be used as part of an evaluation or short-listing process, but submission of a response will be seen as an indication of a bidder registering an interest in the project and a willingness to work collaboratively on this project and may lead to qualification of vendors to be invited for the next stage – the Request for Proposal. Interested Vendors will be required to participate in a maximum 90-minute demonstration of their products followed by a question-answer session. Please submit your responses no later than Monday, 30 August 2021 by email to cssd@unrwa.org with a copy to: d.muammar @unrwa.org and j.birungi@unrwa.org.