Results of the procurement procedure
Legal Basis:
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addressesOfficial name: Digitaliseringsdirektoratet
National registration number: 991825827
Postal address: Lørenfaret 1C 0580 Oslo
Town: OSLO
NUTS code: NO Norge
Postal code: 0151
Country: Norway
Contact person: Siri Ringheim Heggenes
E-mail: siriringheim.heggenes@digdir.no
Telephone: +47 41530981
Internet address(es):
Main address: https://permalink.mercell.com/169840885.aspx
Address of the buyer profile: http://www.digdir.no/
I.4)Type of the contracting authorityNational or federal agency/office
I.5)Main activityGeneral public services
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Award of contract - case management system
Reference number: 21/01326
II.1.2)Main CPV code72268000 Software supply services
II.1.3)Type of contractServices
II.1.4)Short description:
Digdir needs a case management system in order to receive and respond to user enquiries that currently come into resident-oriented user-support for the ID port and Altinn, or to other internal help-desks and email addresses serviced by multiple caseworkers in the Directorate. We do not need a complete CRM system. We are not building a customer base, but respond primarily to individual enquiries.
The need and requirements for the delivery is further described in the appendices attached under ‘documents’ in Mercell.
Digdir currently uses the case management system eRequest from Innovit. The contract with Innovit expires on 01.07.2022. It is important for Digdir that there is a new contract by 01.06.2022.
II.1.6)Information about lotsThis contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)Value excluding VAT: 4 000 000.00 NOK
II.2)Description
II.2.2)Additional CPV code(s)48000000 Software package and information systems
48219000 Miscellaneous networking software package
48223000 Electronic mail software package
48311000 Document management software package
48311100 Document management system
48333000 Contact management software package
48463000 Statistical software package
48510000 Communication software package
48811000 E-mail system
72000000 IT services: consulting, software development, Internet and support
72212311 Document management software development services
72212400 Business transaction and personal business software development services
72212771 General utility software development services
72220000 Systems and technical consultancy services
72267100 Maintenance of information technology software
II.2.3)Place of performanceNUTS code: NO071 Nordland
NUTS code: NO081 Oslo
NUTS code: NO0A2 Vestland
II.2.4)Description of the procurement:
Duration:
Three (3) years with an option to extend for one year + one year.
Estimated contract value:
Between NOK 2.5 million - NOK 4.0 million excluding VAT. A cost-estimate has been carried out based on the current system. The estimate includes establishment costs, operational costs, licenses and annual change requests. It has been taken into account that multiple environments in Digdir receiving general user-enquiries on email can use the case management system during the contract period.
II.2.5)Award criteriaQuality criterion - Name: Quality of the offered system. / Weighting: 60
Quality criterion - Name: Establishment plan. / Weighting: 10
Price - Weighting: 30
II.2.11)Information about optionsOptions: yes
Description of options:
Option for chat-solution and option to extend.
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureOpen procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedureNotice number in the OJ S: 2022/S 007-014638
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice
Section V: Award of contract
A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:28/03/2022
V.2.2)Information about tendersNumber of tenders received: 3
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractorOfficial name: Topdesk Norge AS
Postal address: Strandveien 35
Town: OSLO
NUTS code: NO081 Oslo
Postal code: 1366
Country: Norway
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)Total value of the contract/lot: 4 000 000.00 NOK
V.2.5)Information about subcontracting
Section VI: Complementary information
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review bodyOfficial name: Oslo Tingrett
Town: Oslo
Country: Norway
VI.5)Date of dispatch of this notice:05/04/2022
http://ted.europa.eu/udl?uri=TED:NOTICE:187970-2022:TEXT:EN:HTML&src=0&tabId=2