http://ted.europa.eu/udl?uri=TED:NOTICE:467310-2021:TEXT:EN:HTML&src=0&tabId=2
Legal Basis:
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addressesOfficial name: Viken fylkeskommune
National registration number: 921 693 230
Postal address: Oscar Pedersens vei 39
Town: Sarpsborg
NUTS code: NO082 Viken
Postal code: 1702
Country: Norway
Contact person: Cecilie Svindseth
E-mail: ceciliesvi@viken.no
Internet address(es):
Main address: https://viken.no/
I.3)CommunicationThe procurement documents are available for unrestricted and full direct access, free of charge, at: https://tendsign.no/doc.aspx?UniqueId=afgmehvwwj&GoTo=Docs
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://tendsign.no/doc.aspx?UniqueId=afgmehvwwj&GoTo=Tender
I.4)Type of the contracting authorityRegional or local authority
I.5)Main activityGeneral public services
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Multi-channel call centre
Reference number: 2021/41675
II.1.2)Main CPV code79512000 Call centre
II.1.3)Type of contractServices
II.1.4)Short description:
Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems.
The call centre system will be a cloud service (SaaS).
II.1.5)Estimated total value
II.1.6)Information about lotsThis contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)48000000 Software package and information systems
48510000 Communication software package
64200000 Telecommunications services
64214200 Telephone switchboard services
72000000 IT services: consulting, software development, Internet and support
72212510 Communication software development services
72300000 Data services
II.2.3)Place of performanceNUTS code: NO082 Viken
II.2.4)Description of the procurement:
Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems.
The call centre system will be a cloud service (SaaS).
II.2.5)Award criteriaPrice is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemDuration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variantsVariants will be accepted: no
II.2.11)Information about optionsOptions: yes
Description of options:
The contract will renew automatically for one (1) year at a time.
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureOpen procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participateDate: 14/10/2021
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:Norwegian
IV.2.6)Minimum time frame during which the tenderer must maintain the tenderTender must be valid until: 14/12/2021
IV.2.7)Conditions for opening of tendersDate: 14/10/2021
Local time: 12:01
Section VI: Complementary information
VI.1)Information about recurrenceThis is a recurrent procurement: no
VI.3)Additional information:
Mercell notice: https://opic.com/id/afgmehvwwj
VI.4)Procedures for review
VI.4.1)Review bodyOfficial name: Alminnelig domstol
Town: Drammen tingrett
Country: Norway
VI.5)Date of dispatch of this notice:10/09/2021