The purpose of the present solicitation is identifying qualified telemarketing service providers to support PSP South Africa in the recruitment and retention of new donors. PSP South Africa might appoint two service providers for simultaneous working arrangements for market testing purposes.

The frame agreement will have an initial duration of two years, potentially extendable for a further period of one more year period, upon satisfactory performance, below are the tentative dates for the frame agreement- these dates could be shifted slightly based on the date of completion of the tender process.

Year 1: 01 April 2022 – end of March 2023 (12-months)

Year 2: 01 April 2023 – end of March 2024 (12-months)

Year 3: 01 April 2024 – end of March 2025 (12-months)

The successful bidder will be requested to maintain their quoted price model for the duration of the Frame Agreement.

Bidders are required to submit any request for clarification or any question in respect of this RFP by e-mail to Erzsebet Gal galer@unhcr.org .The deadline for receipt of questions is the 18th of February 2022 (23:59 pm UTC+2). Bidders are requested to keep all questions concise.

Bids should be submitted by file upload to eTenderBox, the online bid registration tool of UNHCR. The eTenderBox can be accessed via the following URL:

http://etenderbox.unhcr.org

THE 2ND OF MARCH 2022 – 23:59 PM UTC+2