http://ted.europa.eu/udl?uri=TED:NOTICE:549491-2020:TEXT:EN:HTML&src=0&tabId=2
Legal Basis:
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addressesOfficial name: Northern Ireland Housing Executive
Postal address: 2 Adelaide Street
Town: Belfast
NUTS code: UK UNITED KINGDOM
Postal code: BT2 8BP
Country: United Kingdom
Contact person: James McErlean
E-mail: james.mcerlean@nihe.gov.uk
Internet address(es):
Main address: https://etendersni.gov.uk/epps
Address of the buyer profile: https://etendersni.gov.uk/epps
I.3)CommunicationThe procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendersni.gov.uk/epps
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authorityRegional or local authority
I.5)Main activityHousing and community amenities
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
T1552 – Tender for the Provision of the Continuous Tenant Omnibus Survey (CTOS)
II.1.2)Main CPV code79310000 Market research services
II.1.3)Type of contractServices
II.1.4)Short description:
The Housing Executive wishes to appoint a research contractor to conduct the fieldwork for its Continuous Tenant Omnibus Survey (CTOS) during the period January 2021 to 31 December 2021, with options to extend the contract for a further 2 x 12 month periods (or part thereof), subject to satisfactory completion of the work (possible contract period of 3 years). The CTOS was first commissioned in February 1994, to collect information on the Housing Executive's tenants and their households. The information gathered is used to inform strategic and operational decisions in the field of social housing. The CTOS is a major element of the Housing Executive's research programme and is a cornerstone in service delivery in terms of the Northern Ireland Act (1998), ‘Modernising local government – in touch with people’, The survey supports the Housing Executive’s application for Customer Service Excellence (CSE) and the NI Quality Award and is linked to the Housing Executive’s key strategic objective – ‘Delivering Quality Services’. The survey monitors, quarterly and annually, the level of customer satisfaction with Housing Executive’s services and provides the only comprehensive social, economic and demographic profile of tenants. In the past it was felt that customer orientated attitudinal research conducted by the Housing Executive could be distorted (either positively or negatively) by its timing — for example, if the data collection coincided with a rent increase, or with press coverage of housing issues. The purpose of the continuous nature of this survey is to compensate for such distorting effects.
II.1.5)Estimated total valueValue excluding VAT: 325 000.00 GBP
II.1.6)Information about lotsThis contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)79300000 Market and economic research; polling and statistics
II.2.3)Place of performanceNUTS code: UKN0 Northern Ireland
II.2.4)Description of the procurement:
The Housing Executive wishes to appoint a research contractor to conduct the fieldwork for its Continuous Tenant Omnibus Survey (CTOS) during the period January 2021 to 31 December 2021, with options to extend the contract for a further 2 x 12 month periods (or part thereof), subject to satisfactory completion of the work (possible contract period of 3 years). The CTOS was first commissioned in February 1994, to collect information on the Housing Executive's tenants and their households. The information gathered is used to inform strategic and operational decisions in the field of social housing. The CTOS is a major element of the Housing Executive's research programme and is a cornerstone in service delivery in terms of the Northern Ireland Act (1998), ‘Modernising local government – in touch with people’, The survey supports the Housing Executive’s application for Customer Service Excellence (CSE) and the NI Quality Award and is linked to the Housing Executive’s key strategic objective – ‘Delivering Quality Services’. The survey monitors, quarterly and annually, the level of customer satisfaction with Housing Executive’s services and provides the only comprehensive social, economic and demographic profile of tenants. In the past it was felt that customer orientated attitudinal research conducted by the Housing Executive could be distorted (either positively or negatively) by its timing — for example, if the data collection coincided with a rent increase, or with press coverage of housing issues. The purpose of the continuous nature of this survey is to compensate for such distorting effects.
II.2.5)Award criteriaPrice is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated valueValue excluding VAT: 325 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemStart: 17/01/2021
End: 31/12/2021
This contract is subject to renewal: yes
Description of renewals:
The Housing Executive will have the option to extend the contract for a further 2 x 12 month periods (or part thereof), subject to satisfactory completion of the work (possible contract period of 3 years).
II.2.10)Information about variantsVariants will be accepted: no
II.2.11)Information about optionsOptions: no
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Please note the Housing Executive estimate this contract will commence in mid-January 2020.
Section III: Legal, economic, financial and technical information
III.1)Conditions for participation
III.1.3)Technical and professional abilitySelection criteria as stated in the procurement documents
Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureOpen procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participateDate: 14/12/2020
Local time: 15:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:English
IV.2.6)Minimum time frame during which the tenderer must maintain the tenderTender must be valid until: 13/04/2021
IV.2.7)Conditions for opening of tendersDate: 14/12/2020
Local time: 15:30
Section VI: Complementary information
VI.1)Information about recurrenceThis is a recurrent procurement: yes
Estimated timing for further notices to be published:
The Housing Executive has required the services of a contractor to provide this contract for a number of years. Depending on the length of this proposed Contract (max 3 year period), and if the service is still required, the Housing Executive may advertise a new tendering exercise over the coming years for this requirement.
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review bodyOfficial name: Royal Courts of Justice
Postal address: Chichester Street
Town: Belfast
Postal code: BT1 3JF
Country: United Kingdom
VI.5)Date of dispatch of this notice:11/11/2020