Tender Details
Service NSW (SNSW) requires the services of a third-party vendor to provide extended support for specialist equipment that varies from the standard business hour support and standard business equipment. The majority of events/Incidents are logged and resolved by the SNSW Service Desk and where required, issues will be escalated to the third-party vendor to resolve any issues/emergencies at the direction of the State. Where a site visit is required to resolve an Incident, Service Request or Problem, the vendor will dispatch a client service representative to the Authorised User’s location.
Location
RFT Type
Address for Lodgement
Covered Procurement Details
- The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
- A government agency may conduct negotiations with suppliers regarding the procurement
Multi Agency Access
Multi Agency Access Type
Participation Instructions
Amendments
-
12-Jan-2021 10:36am
6.4 Attachment A - Statement of Requirements
-
22-Jan-2021 2:58pm
Addendum 2
Extension to Tender Close Date by 7 days - New Data of Close 12 February 2021.
Last date for Clarification Questions to be eccepted - Wednesday 27th January 2021
New Documents
- Questions and Answers #1
- Revised Part C - Agreement v1.1 containing all contractual documents
Proponents should refer to the documents embedded within Part C - Agreement v1.1 to complete the Contract Conformance submission
Tender
Tender
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Tender
