Czechia-Prague: Call centre

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Consumer Goods & Services Czechia-Prague: Call centre

Czechia-Prague: Call centre

Czechia-Prague: Call centre has been closed on 01 Jan 2022. It no longer accepts any bids. For further information, you can contact the ČEZ Prodej, a.s. (27232433)

Bellow, you can find more information about this project:

Location: Czech Republic

General information

Donor:

ČEZ Prodej, a.s. (27232433)

Industry:

Consumer Goods & Services

Status:

Closed

Timeline

Published:

26 Apr 2022

Deadline:

01 Jan 2022

Value:

12446979.16

Contacts

Name:

Mgr. Jiří Bulka

Phone:

+420 211042537

Email: [email protected]
[email protected]

Description

Contract award notice – utilities

Results of the procurement procedure

Services

Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

Official name: ČEZ Prodej, a.s.
National registration number: 27232433
Postal address: Duhová 425/1
Town: Praha 4
NUTS code: CZ01 Praha
Postal code: 14053
Country: Czechia
Contact person: Mgr. Jiří Bulka
E-mail: [email protected]
Telephone: +420 211042537
Internet address(es):
Main address: www.cez.cz
Address of the buyer profile: https://nen.nipez.cz/profil/CPR

I.6)Main activity

Other activity: Obchod s elektřinou, Elektřina, Obchod s plynem

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Služby externího call centra

II.1.2)Main CPV code

79512000 Call centre

II.1.3)Type of contract

Services

II.1.6)Information about lots

This contract is divided into lots: yes

II.1.7)Total value of the procurement (excluding VAT) (Agree to publish? yes)

Value excluding VAT: 12 446 979.16 CZK

II.2)Description

II.2.1)Title:

Část 1 - Služby externího call centra pro oblast akvizice elektřiny a zemního plynu a cross sellu zemního plynu

Lot No: 1

II.2.2)Additional CPV code(s)

79512000 Call centre

II.2.3)Place of performance

NUTS code: CZ Česko

II.2)Description

II.2.1)Title:

Část 2 - Služby externího call centra pro oblast obsluhy zákazníků

Lot No: 2

II.2.2)Additional CPV code(s)

79512000 Call centre

II.2.3)Place of performance

NUTS code: CZ Česko

II.2)Description

II.2.1)Title:

Část 3 - Služby externího call centra pro oblast retence elektřiny a zemního plynu

Lot No: 3

II.2.2)Additional CPV code(s)

79512000 Call centre

II.2.3)Place of performance

NUTS code: CZ Česko

Section IV: Procedure

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 013-027497

Section V: Award of contract

Contract No: 202201

Lot No: 1

Title:

Část 1 - Služby externího call centra pro oblast akvizice elektřiny a zemního plynu a cross sellu zemního plynu

A contract/lot is awarded: yes

V.2)Award of contract

V.2.1)Date of conclusion of the contract:

01/01/2022

V.2.2)Information about tenders

Number of tenders received: 4

Number of tenders received by electronic means: 4

The contract has been awarded to a group of economic operators: no

V.2.3)Name and address of the contractor

Official name: Comdata Czech a.s.
National registration number: 26418037
Postal address: V olšinách 2300/75
Town: Praha 10
NUTS code: CZ01 Praha
Postal code: 100 00
Country: Czechia
E-mail: [email protected]
Internet address: www.comdatagroup.cz

The contractor is an SME: no

V.2.4)Information on value of the contract/lot (excluding VAT) (Agree to publish? yes)

Total value of the contract/lot: 717 359.06 CZK

V.2.5)Information about subcontracting

Section V: Award of contract

Contract No: 4102090829

Lot No: 2

Title:

Část 2 - Služby externího call centra pro oblast obsluhy zákazníků

A contract/lot is awarded: yes

V.2)Award of contract

V.2.1)Date of conclusion of the contract: