Under the direct supervision of the Data Management and Research Specialist based in the Migrant Protection and Assistance (MPA) Unit in Geneva (IOM Headquarters) and in coordination with the MPA and ICT Units in the IOM Regional Office Brussels, the successful Service Provider will be responsible for developing a self-paced E-learning course for Migrant Protection and Assistance processes in MiMOSA.

Migrant Protection and Assistance (MPA) includes Assisted Voluntary Return and Reintegration (AVRR) and Assistance to Vulnerable Migrants (AVM), with a particular emphasis on counter-trafficking (CT) in persons. 

The E-learning course will be developed in English, with the following main objectives:

• To improve user acceptance of MiMOSA as an institutional case management tool.
• To familiarise users with MiMOSA, its processes and functionalities.
• To increase staff capacity in systematically using MiMOSA and the accuracy of data entry.

The course targets staff who has recently joined IOM and who, because of the COVID-19 sanitary measures in place, could not benefit from in-person training. The E-course can as well be used as a refresher course for IOM staff already familiar with MiMOSA. The course will be interactive and will include the following modules: Introduction to MiMOSA, Registration, Case Management, Screening and Counselling, Reintegration, Monitoring and Evaluation, Reporting, Customization, Direct Assistance and Mobile Application.