The UPU seeks to engage a supplier for the provision of support, maintenance, hosting and ad hoc developments in relation to the EMS Cooperative online systems – EMS SMART, the EMS Operational Guide with single sign-on, the track and trace tool, and the interface with the i-Care system – for a period of four years at a competitive price and to an excellent standard. 
The objectives of these services are to implement EMS service standards and to measure service performance against these standards, in order to improve the customer experience, assist EMS operators in their work, and increase the volume of EMS items and the market share of EMS Cooperative members.