Germany-Frankfurt am Main: Provision of Travel Services

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Tourism Germany-Frankfurt am Main: Provision of Travel Services

Germany-Frankfurt am Main: Provision of Travel Services

Germany-Frankfurt am Main: Provision of Travel Services has been closed on 21 Dec 2021. It no longer accepts any bids. For further information, you can contact the European Central Bank (HR B 31502)

Bellow, you can find more information about this project:

Location: Germany

General information

Donor:

European Central Bank (HR B 31502)

Industry:

Tourism

Status:

Closed

Timeline

Published:

25 Jan 2022

Deadline:

21 Dec 2021

Value:

1250560

Contacts

Name:

Central Procurement Office

Phone:

+49 69/13440

+49 6913440

Email: [email protected]
[email protected]

Description

Contract award notice

Results of the procurement procedure

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: European Central Bank
Postal address: Sonnemannstrasse 22
Town: Frankfurt am Main
NUTS code: DE712 Frankfurt am Main, Kreisfreie Stadt
Postal code: 60314
Country: Germany
Contact person: Central Procurement Office
E-mail: [email protected]
Telephone: +49 69/13440
Fax: +49 69/13447110
Internet address(es):
Main address: http://www.ecb.europa.eu

I.4)Type of the contracting authority

European institution/agency or international organisation

I.5)Main activity

Economic and financial affairs

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of Travel Services

Reference number: PRO-006374

II.1.2)Main CPV code

63515000 Travel services

II.1.3)Type of contract

Services

II.1.4)Short description:

The ECB awarded a service contract to one provider for the provision of travel services. Work packages to be delivered include:

1. resources for travel service delivery,

2. travel services offline/online booking,

3. VIP services,

4. 24/7 services,

5. hotel direct payment,

6. Visa services, and

7. Group bookings.

The scope of the contract may be subject to change, subject to the ECB’s business needs, in line with the main scope, objectives and the spirit of the contract. The services may be offered partially at the ECB premises in form of an onsite travel agency.

II.1.6)Information about lots

This contract is divided into lots: no

II.1.7)Total value of the procurement (excluding VAT)

Value excluding VAT: 1 250 560.00 EUR

II.2)Description

II.2.3)Place of performance

NUTS code: DE712 Frankfurt am Main, Kreisfreie Stadt

II.2.4)Description of the procurement:

Please refer to Section II.1.4) of this contract award notice.

II.2.5)Award criteria

Quality criterion - Name: Resources for travel service delivery: resource management concept and proposed Key Account Manager and Service Team Leader. / Weighting: 7 %

Quality criterion - Name: Booking services: processes and technologies for most economic flight price booking and incorporation of ECB hotel direct payment to offline bookings. / Weighting: 9 %

Quality criterion - Name: VIP services: concept for the provision of VIP services in line with the specifications. / Weighting: 9 %

Quality criterion - Name: Visa and passport assistance: arrangements for the collection of data, applications and forwarding. / Weighting: 6 %

Quality criterion - Name: Reporting: samples of key indicator reports and customised dashboard. / Weighting: 9 %

Quality criterion - Name: Quality assurance: SLA proposal and traveler surveys approach. / Weighting: 8 %

Quality criterion - Name: Environmental protection concept. / Weighting: 7 %

Quality criterion - Name: Transition phase and handover: implementation plan including timeline and RACI matrix. / Weighting: 5 %

Price - Weighting: 40 %

II.2.11)Information about options

Options: no

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Competitive procedure with negotiation

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2021/S 047-116895

IV.2.8)Information about termination of dynamic purchasing system

IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

A contract/lot is awarded: yes

V.2)Award of contract

V.2.1)Date of conclusion of the contract:

21/12/2021

V.2.2)Information about tenders

Number of tenders received: 3

Number of tenders received from SMEs: 0

Number of tenders received from tenderers from other EU Member States: 3

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 3

The contract has been awarded to a group of economic operators: no

V.2.3)Name and address of the contractor

Official name: GBT Deutschland GmbH
National registration number: HR B 31502
Postal address: Solmsstrasse 73
Town: Frankfurt am Main
NUTS code: DEA2 Köln
Postal code: 60486
Country: Germany

The contractor is an SME: no

V.2.4)Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: 1 250 560.00 EUR

V.2.5)Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Operation for provision of travel services outside opening hours (24/7 service).

Section VI: Complementary information

VI.3)Additional information:

The procurement procedure has been conducted in accordance with Decision ECB/2016/2 of 9 February 2016 laying down the rules on procurement, OJ L 45, 20.2.2016, p. 15 (as amended) available on the ECB website: http://www.ecb.europa.eu/ecb/jobsproc/tenders/html/index.en.html

VI.4)Procedures for review

VI.4.1)Review body

Official name: Procurement Review Body of the European Central Bank, c/o Legal Advice Team
Postal address: Sonnemannstrasse 22
Town: Frankfurt am Main
Postal code: 60314
Country: Germany
E-mail: [email protected]
Telephone: +49 6913440
Fax: +49 6913446886
Internet address: http://www.ecb.europa.eu

VI.4.2)Body responsible for mediation procedures

Official name: The European Ombudsman
Postal address: 1 avenue du Président Robert Schuman, CS 30403
Town: Strasbourg Cedex
Postal code: 67001
Country: France

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

Within 10 days of receipt of the notification in accordance with Article 34(1) or the first sentence of Article 34(3) of ECB Decision 2016/2 laying down the Rules on Public Procurement. Further requirements are outlined in Article 39 of this Decision. A complaint to the European Ombudsman does not affect the deadline for lodging appeals.

VI.4.4)Service from which information about the review procedure may be obtained

Official name: Central Procurement Office of the European Central Bank c/o Legal Advice Team
Postal address: Sonnemannstrasse 22
Town: Frankfurt am Main
Postal code: 60314
Country: Germany
E-mail: [email protected]
Telephone: +49 6913440
Fax: +49 6913447110
Internet address: http://www.ecb.europa.eu

VI.5)Date of dispatch of this notice:

18/01/2022

http://ted.europa.eu/udl?uri=TED:NOTICE:39601-2022:TEXT:EN:HTML&src=0&tabId=2

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