North Macedonia-Skopje: Call centre

Search Tenders

Consumer Goods & Services North Macedonia-Skopje: Call centre

North Macedonia-Skopje: Call centre

North Macedonia-Skopje: Call centre has been closed on 17 Mar 2022. It no longer accepts any bids. For further information, you can contact the Public enterprise for public parking spaces PARKINZI of Municipality Center - Skopje (6204201)

Bellow, you can find more information about this project:

Location: Macedonia

General information

Donor:

Public enterprise for public parking spaces PARKINZI of Municipality Center - Skopje (6204201)

Industry:

Consumer Goods & Services

Status:

Closed

Timeline

Published:

14 Feb 2022

Deadline:

17 Mar 2022

Value:

Not available

Contacts

Name:

Ana Gaceva

Email: [email protected]

Description

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Public enterprise for public parking spaces PARKINZI of Municipality Center - Skopje
National registration number: 6204201
Town: Skopje
NUTS code: MK Северна Македонија / Severna Makedonija
Country: North Macedonia
Contact person: Ana Gaceva
E-mail: [email protected]
Internet address(es):
Main address: www.poc.mk

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at: https://e-nabavki.gov.mk

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Other type: public enterprise

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Integrated system for customers care (call center, back-up system and SMS parking payment)

II.1.2)Main CPV code

79512000 Call centre

II.1.3)Type of contract

Services

II.1.4)Short description:

The object of the following procurement is procurement of services - Integrated system for customers care (call center, back-up system and SMS parking payment)

II.1.5)Estimated total value

Value excluding VAT: 267 313.00 EUR

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.3)Place of performance

NUTS code: MK Северна Македонија / Severna Makedonija

II.2.4)Description of the procurement:

The object of the following procurement is procurement of services - Integrated system for customers care (call center, back-up system and SMS parking payment)

II.2.5)Award criteria

Criteria below

Cost criterion - Name: Price / Weighting: 30

Cost criterion - Name: Software delivery time / Weighting: 30

Cost criterion - Name: Solution's quality / Weighting: 40

II.2.6)Estimated value

Value excluding VAT: 267 313.00 EUR

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 13

This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no