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Norway-Bergen: Sales or marketing software package Information Technology Norway-Bergen: Sales or marketing software package
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Norway-Bergen: Sales or marketing software package

Location: Norway

General information

Donor:

Festspillene i Bergen (955 599 535)

Industry:

Information Technology

Status:

Forecast

Timeline

Published:

01 Nov 2022

Deadline:

Not available

Value:

Not available

Contacts

Name:

Helene Skoge

Phone:

+47 45735920

Email: helene@fib.no

Description

http://ted.europa.eu/udl?uri=TED:NOTICE:14633-2022:TEXT:EN:HTML&src=0&tabId=2

Contract award notice

Results of the procurement procedure

Supplies

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Festspillene i Bergen
National registration number: 955 599 535
Postal address: Vaskerelvsmauet 6
Town: Bergen
NUTS code: NO Norge
Postal code: 5014
Country: Norway
Contact person: Helene Skoge
E-mail: helene@fib.no
Telephone: +47 45735920
Internet address(es):
Main address: https://fib.no/
Address of the buyer profile: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/2865
I.4)Type of the contracting authority
Other type: Stiftelse
I.5)Main activity
Recreation, culture and religion

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Ticketing and CRM system

Reference number: 202104
II.1.2)Main CPV code
48481000 Sales or marketing software package
II.1.3)Type of contract
Supplies
II.1.4)Short description:

Festspillene i Bergen/Bergen International Festival is looking for a ticketing and CRM-system. The festival presents 300 productions in more than 20 venues across Bergen and its surrounding areas – both paid events and free outdoor events. The festival also sells tickets and subscriptions for 30 digital productions (both live stream and on-demand).

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Lowest offer: 158 555.00 EUR / Highest offer: 405 187.00 EUR taken into consideration
II.2)Description
II.2.2)Additional CPV code(s)
48480000 Sales, marketing and business intelligence software package
63512000 Sale of travel tickets and package tours services
II.2.3)Place of performance
NUTS code: NO0A2 Vestland
NUTS code: NO0A Vestlandet
NUTS code: NO Norge
II.2.4)Description of the procurement:

Festspillene i Bergen (FIB)/Bergen International Festival, established in 1953, is the oldest and most substantial festival for music and theatre in Norway. The organisation consists of 18 permanent staff, as well as a large pool of temporary festival staff and crew.

For 15 days during May/June, the festival presents 300 productions in more than 20 venues across Bergen and its surrounding areas – both paid events and free outdoor events.

In 2021, the festival also sold tickets and subscriptions for 30 digital productions (both live stream and on-demand).

In 2022, Bergen International Festival will take place from the 25th of May to the 8th of June.

Volume of Business:

• A total of 300 productions a year (a mixture of paid/free as well as digital)

• 150 ticketed performances

• Average tickets sold: 28,000

• Average free tickets (including complimentary sponsor tickets): 7,000

• Average digital tickets sold: 500

• Average unique users on site for digital streaming: 1,500

• Average annual income: 7-9 million NOK (approx. 700,000 GBP / 900,000 USD)

The festival sells tickets through its website all year (single tickets and group tickets), and the box office team will also manage tickets for sponsors, volunteers, press, artists and VIPs. As well as the online box office, the festival also has a physical presence in Bergen city centre a week before the festival, and during the festival dates. On some occasions, the box office team will sell tickets at smaller venues from an hour before each performance.

Bergen International Festival works closely with a local organisation (Revy & Teaterservice in Grieghallen), which requires access to the ticketing system as a third party.

The festival would like to expand its digital offering, and it is desirable that the ticketing system also offers a solution to purchasing and viewing digital content.

II.2.5)Award criteria
Quality criterion - Name: Functionality / Weighting: 40
Quality criterion - Name: Presentation / Weighting: 15
Quality criterion - Name: Cost of change / Weighting: 15
Quality criterion - Name: Service / Weighting: 5
Price - Weighting: 25
II.2.11)Information about options
Options: yes
Description of options:

3 years contract with option for 1 + 1 years

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2021/S 196-512320
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Title:

Award: ticketing and CRM system

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
03/12/2021
V.2.2)Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Tix AS
National registration number: 919892986
Postal address: Reidar Bergesgate 9
Town: Stavanger
NUTS code: NO Norge
Postal code: 4013
Country: Norway
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Lowest offer: 158 555.00 EUR / Highest offer: 405 187.00 EUR taken into consideration
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Festspillene i Bergen
Postal address: Pb 183
Town: Bergen
Postal code: 5804
Country: Norway
VI.5)Date of dispatch of this notice:
06/01/2022

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