Norway-Oslo: Customer satisfaction survey

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Consumer Goods & Services Norway-Oslo: Customer satisfaction survey

Norway-Oslo: Customer satisfaction survey

Norway-Oslo: Customer satisfaction survey has been closed on 03 Sep 2022. It no longer accepts any bids. For further information, you can contact the Posten Norge AS (Posten Norge AS)

Bellow, you can find more information about this project:

Location: Norway

General information

Donor:

Posten Norge AS (Posten Norge AS)

Industry:

Consumer Goods & Services

Status:

Closed

Timeline

Published:

02 Nov 2022

Deadline:

03 Sep 2022

Value:

Not available

Contacts

Phone:

+46 90755377

Email: [email protected]

Description

Contract notice – utilities

Services

Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

Official name: Posten Norge AS
National registration number: Posten Norge AS
Postal address: Biskop Gunnerus gt. 14A
Town: Oslo
NUTS code: NO08 Oslo og Viken
Postal code: 0001
Country: Norway
E-mail: [email protected]
Telephone: +46 90755377
Internet address(es):
Main address: http://procurementportal.posten.no
Address of the buyer profile: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/1143

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at: http://procurementportal.posten.no

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted to the abovementioned address

I.6)Main activity

Postal services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Voice of the Customer - Feedback management platform

Reference number: C-002589

II.1.2)Main CPV code

79342311 Customer satisfaction survey

II.1.3)Type of contract

Services

II.1.4)Short description:

The purpose of the procurement is to ensure that the group has a modern flexible platform/system to support the ongoing Voice of the Customer (VoC) / Net Promoter Score program in the Nordic area, hereby managing internal complexity and fully automate the VoC activities with dynamic easy to use “real-time” dashboard reports and analytics tools for the different user-roles.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.2)Additional CPV code(s)

79342311 Customer satisfaction survey

II.2.3)Place of performance

NUTS code: NO Norge

II.2.4)Description of the procurement:

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value