Norway-Oslo: Web server software development services

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Information Technology Norway-Oslo: Web server software development services

Norway-Oslo: Web server software development services

Norway-Oslo: Web server software development services has been closed on 21 Mar 2022. It no longer accepts any bids. For further information, you can contact the Fjellinjen AS (941856543)

Bellow, you can find more information about this project:

Location: Norway

General information

Donor:

Fjellinjen AS (941856543)

Industry:

Information Technology

Status:

Closed

Timeline

Published:

16 Feb 2022

Deadline:

21 Mar 2022

Value:

Not available

Contacts

Name:

Terje Lunde Kværhellen

Phone:

+47 97020067

Email: [email protected]

Description

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Fjellinjen AS
National registration number: 941856543
Postal address: Schweigaardsgt.16
Town: Oslo
NUTS code: NO Norge
Postal code: 0191
Country: Norway
Contact person: Terje Lunde Kværhellen
E-mail: [email protected]
Telephone: +47 97020067
Internet address(es):
Main address: https://permalink.mercell.com/170441619.aspx
Address of the buyer profile: http://www.fjellinjen.no/

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://permalink.mercell.com/170441619.aspx

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://permalink.mercell.com/170441619.aspx

I.4)Type of the contracting authority

Regional or local agency/office

I.5)Main activity

Other activity: Road toll company

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

2022-02 Procurement of a self-service system for Fjellinjen AS.

Reference number: 2022-02 Anskaffelse av selvbetjentløsning for Fjellinjen AS

II.1.2)Main CPV code

72212222 Web server software development services

II.1.3)Type of contract

Services

II.1.4)Short description:

Fjellinjen intends to procure a self-service system for our full-price users. The procurement includes the development of the system, and then its operation and maintenance.

II.1.5)Estimated total value

Value excluding VAT: 3 200 000.00 NOK

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.2)Additional CPV code(s)

48333000 Contact management software package

72230000 Custom software development services

72413000 World wide web (www) site design services

72415000 World wide web (www) site operation host services

II.2.3)Place of performance

NUTS code: NO081 Oslo

Main site or place of performance:

Oslo, Norway

II.2.4)Description of the procurement:

Fjellinjen intends to procure a self-service system for our full-price users. The procurement includes the development of the system, and then its operation and maintenance.

Full-price users contact with Fjellinjen by telephone or electronic contact with Fjellinjens contact centre makes up approx. 80,000 enquiries a year. Approx. 50% of these enquiries are questions around invoice history with a request for a copy of the last invoice.

In order to simplify the system for these primary needs, remove full price users from the customer centre's opening hours, and reduce the pressure on customer service, we would like to develop a separate 'my page' self-service system for full-price users.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 3 200 000.00 NOK

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: yes

Description of renewals:

The procurement includes the development of the system, and then its operation and maintenance. The operation and maintenance contract will be valid for 3 (three) years from the start-up date for ordinary operation. Then the contract will turn into a continuing contract where the contracting authority can give notice on the contract fully or partially with 12 months written notification and the tenderer with 24 months written notification.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3

Maximum number: 5

Objective criteria for choosing the limited number of candidates:

See the 'invitation to the prequalification'.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information