The Department of Energy and NRCS recognizing that the regulated industry has raised concerns about the LOA processing times, identified a need for an improved product registration system and database for the S&L program. To this end, an ICT service provider was contracted and is building a new registration database and reporting system which is due to be tested during November 2019. During User Acceptance Testing (UAT) it has become evident that the difference between the new and old database is considerable, largely due to a significant increase in the functionality of the new system which eliminates large amounts of manual inputs and paperwork. Adopting the ‘as is’ processes raises the risk that any inherent inefficiencies are likely to retained, compromising the objectives of the investment made to upgrade the system.

The Department of Energy and NRCS is seeking a suitably qualified service provider to Review the Business Processes employed by the National Regulator for Compulsory Specifications (NRCS) when issuing a Letter of Authority for Health, Safety and Energy Efficiency for Residential Appliances