UNICEF has now issued a Request for Proposals reference to LRPS-2021-9165776 in order to select qualified institution to provide the Volunteer Program Platform and Services in Thailand UNICEF in order to design and develop a volunteer and non-financial engagement platform, including an on-going maintenance service with the following objectives:

- Provide the best engaging experience to UNICEF Thailand’s volunteers and non-financial supporters who visit the platform from various connected devices, especially smartphones and tablets.

- Incorporate visitor tracking technology to enable UNICEF Thailand to understand and analyze the behavior and preference of the visitors and allow us to re-target them on social media platforms.

- Provide or develop the volunteer engagement platform for the ease of management of the platform and provide all required functionality.

- Frontend visual design.

- On-going support, hosting, security, and maintenance service, with the possibility of outside office hours support during emergencies.

- Develop a user manual and deliver a training (on-site or a webinar) for the staff and system administrator to perform the content update and administration of the platform.

The platform must adhere to the following UNICEF standards as per the UNICEF SEO Standards Annex B.1, UNICEF Accessibility Standards – Annex B.2, UNICEF Security Requirement – Annex B.3 which bidders can download these annexes in the tendering package (upon 'express interest' on UNGM).

This tender will be run through the UNICEF e-submissions system (UNGM).

By clicking on the blue ‘Express Interest’ button in the UNGM tender notice, the full UNICEF e-submission system instructions to bidders document (including instructions on how to access the tender documents and submit an Offer) will be automatically emailed to the ‘contact persons’ included in your UNGM registration.  Alternatively, the full UNICEF e-submission system instructions to bidders document is publicly available on the UNICEF supply internet pages here: https://www.unicef.org/supply/index_procurement_policies.html  .

In the tender management site, if you navigate to the documents tab and opt in to confirm your intention to submit a Bid – you will then see the mandatory placeholders for documents that must be attached prior to submitting your Offer (you will also see if there are any mandatory questionnaires to complete). As such, you are recommended to `opt in` well before the submission deadline so you are clear exactly what documents are required to be uploaded prior to completing your submission.

Please note that in order to access the tender documentation through UNICEF’s e-submissions system, vendors must: (i) be registered with UNICEF in UNGM as a company/NGO; (ii) have successfully completed all mandatory information currently required by UNGM when registering.

Please ensure that any files submitted as part of your Bid are not corrupt or damaged in any way.  Please exercise particular caution when using compressed files.  Any corrupt or damaged files may lead to your Bid being invalidated. 

All vendors are strongly recommended to regularly log in to the UNICEF e-submissions system to check for any deadline extensions, new clarifications, new correspondence or updated tender documents relating to this tender.

Should you have any questions against this RFP, please submit your queries to Vilaiporn Thomdon at [email protected] with CC to: [email protected]; [email protected]; [email protected] - no later than 2-Apr-2021 so that all queries could be clarified and circulated to all bidders before the deadline. 

We look forward to receiving your proposals within the given timeline.

Best regards,

UNICEF Supply team