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Customer Service / ServiceNow Maintenance and Support - DICT/8963

Customer Service / ServiceNow Maintenance and Support - DICT/8963 has been closed on 28 Mar 2022. It no longer accepts any bids. For further information, you can contact the Digital & ICT

Bellow, you can find more information about this project: 

General information
Donor:
Digital & ICT
Industry:
Information Technology
Status:
Closed
Value:
Not available
Timeline
Published:
04 Mar 2022
Deadline:
28 Mar 2022
Contacts
Name:
Lindsay Gordon-Smith
Phone:
-
Email:
Not available
Description
https://www.tenders.nsw.gov.au/dcs/?event=public.rft.show&RFTUUID=43E3A4B0-DB84-46EA-B0FC8AA04A0680EA
RFT ID DICT/8963
RFT Type Open Tenders
Published 4-Mar-2022
Closes 28-Mar-2022 5:00pm
Covered Procurement Yes
Category (based on UNSPSC)
81160000 - Information Technology Service Delivery
Agency Digital & ICT
Contact Person
Lindsay Gordon-Smith
Phone: -
Lindsay.gordon-smith@customerservice.nsw.gov.au

Tender Details

The Department of Customer Service (DCS)?deploys the ServiceNow platform?in delivery of?its service management and information technology operations.?The platform is architecturally approved as part of DCS’s ICT strategy. DCS is seeking the tenderer to provide support and maintenance to this platform.

Location

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

Tender is limited to suppliers who are only on the ICT Service Scheme SCM0020, categories M04, M07, Q01. (or application has been made to NSW Procurement for inclusion to these categories.)

Addendums will be published on Monday, Wednesday and Friday each week.

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Conditions for Participation

Tender is limited to suppliers who are only on the ICT Service Scheme SCM0020, categories M04, M07, Q01. (or application has been made to NSW Procurement for inclusion to these categories.)

Multi Agency Access

No

Participation Instructions

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