The Contracting Entity intends to procure a solution to contract for the supply and implementation of a Cloud based field work management solution that addresses the below requirements. Please also note ESB is a Cloud first company and as such are looking for a Cloud based solution to fulfil these requirements.
It is proposed that the Contract will include (non-exhaustive list – high level scope):
• Solution to enable integrated scheduling, resource assignment, mobile work management (dispatch, mobile completion, data capture, follow on work orders) to cover work orders across ESB's Network Operations
• Availability of a Customer Portal to facilitate appointment scheduling, Design Engineering Officer using tool to manage status of job and job tracking presentation to stakeholders.
• Inbuilt optimisation engine for work order scheduling and resource assignment for automated and rules-based scheduling. (Application of ESB specific rules, policies, mandatory versus optional rules etc.)
• Manual scheduling capability
• Repository to define and maintain master job list covering full list of tasks that can be scheduled and the associated requirements such as skills levels and rules
• Repository to capture list of all available resources for scheduling, skills and qualifications, crew management as part of resource list
• Solution provides different role profiles which enable the appropriate access, tools, and views to support work management, workflow scheduling and direct intervention capability across ESB Networks operations
• Single portal for supervisors (Single Gantt) and single mobile application for field staff
• Contractor access to portal and application with similar functionality to ESB with appropriate access and data management
• Covers both internal staff and contractors in scheduling and mobile work management
• Ability to include grid operator Outages in the scheduling solution and how best to manage/optimise
• Reporting, data management and audit inbuilt functionality
• A single platform product
• Solution needs to integrate with existing ESB systems, SAP ISU, SAP S/4 Hana, Oracle Network Management System and Intergraph GIS
• Integrate with Microsoft Azure Active Directory for user access management
• Agnostic solution with respect to mobile device operating systems
• Data Migration support
• Service is required for the Republic of Ireland