Contract notice – utilities
Legal Basis:
Directive 2014/25/EU
Section I: Contracting entity
I.1)Name and addressesOfficial name: Posten Norge AS
National registration number: Posten Norge AS
Postal address: Biskop Gunnerus gt. 14A
Town: Oslo
NUTS code: NO08 Oslo og Viken
Postal code: 0001
Country: Norway
E-mail: kristin.ulstein@posten.no
Telephone: +46 90755377
Internet address(es):
Main address: http://procurementportal.posten.no
Address of the buyer profile: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/1143
I.3)CommunicationAccess to the procurement documents is restricted. Further information can be obtained at: http://procurementportal.posten.no
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.6)Main activityPostal services
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Voice of the Customer - Feedback management platform
Reference number: C-002589
II.1.2)Main CPV code79342311 Customer satisfaction survey
II.1.3)Type of contractServices
II.1.4)Short description:
The purpose of the procurement is to ensure that the group has a modern flexible platform/system to support the ongoing Voice of the Customer (VoC) / Net Promoter Score program in the Nordic area, hereby managing internal complexity and fully automate the VoC activities with dynamic easy to use “real-time” dashboard reports and analytics tools for the different user-roles.
II.1.5)Estimated total value
II.1.6)Information about lotsThis contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)79342311 Customer satisfaction survey
II.2.3)Place of performanceNUTS code: NO Norge
II.2.4)Description of the procurement:
The purpose of the procurement is to ensure that the group has a modern flexible platform/system to support the ongoing Voice of the Customer (VoC) / Net Promoter Score program in the Nordic area, hereby managing internal complexity and fully automate the VoC activities with dynamic easy to use “real-time” dashboard reports and analytics tools for the different user-roles.
II.2.5)Award criteriaPrice is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemDuration in months: 36
This contract is subject to renewal: yes
Description of renewals:
II.2.10)Information about variantsVariants will be accepted: yes
II.2.11)Information about optionsOptions: yes
Description of options:
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureNegotiated procedure with prior call for competition
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participateDate: 09/03/2022
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:English, Norwegian
Section VI: Complementary information
VI.1)Information about recurrenceThis is a recurrent procurement: no
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review bodyOfficial name: Oslo Tingrett
Town: Oslo
Country: Norway
E-mail: kristin.ulstein@posten.no
VI.5)Date of dispatch of this notice:07/02/2022
http://ted.europa.eu/udl?uri=TED:NOTICE:78303-2022:DATA:EN:HTML&src=0&tabId=2