This project aims to facilitate the Malta Competition and Consumer Affairs Authority’s (MCCAA) ability to further facilitate consumers’ redress through internal capacity building and improved processes, and by improving their online alternative dispute resolution (ADR) mechanism. More specifically, this project seeks to achieve the following objectives: 1. To increase MCCAA’s ability to manage ADR cases more effectively and efficiently, through the training of 15 employees, officers and experts, directly involved in the ADR process, on relevant EU legislation, as well as through the development of new processes for case handling. 2. To improve the efficiency, accessibility, usability, transparency and conformity of the ADR mechanism, through the digitisation of the ADR process and the corresponding training of 20 officials in its use and administration – 3 participants out of these 20 individuals will also be trained in the maintenance of the system. 3. To enhance consumers’ and traders’ awareness of the MCCAA as a residual ADR entity, the newly digitised ADR mechanism, as well as the European ODR platform. This project will be implemented through 4 work packages. It will commence in January 2020 and end in June 2021.