Norway-Oslo: Software supply services

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Information Technology Norway-Oslo: Software supply services

Norway-Oslo: Software supply services

Norway-Oslo: Software supply services has been closed on 28 Mar 2022. It no longer accepts any bids. For further information, you can contact the Digitaliseringsdirektoratet (991825827)

Bellow, you can find more information about this project:

Location: Norway

General information

Donor:

Digitaliseringsdirektoratet (991825827)

Industry:

Information Technology

Status:

Closed

Timeline

Published:

04 Aug 2022

Deadline:

28 Mar 2022

Value:

4000000

Contacts

Name:

Siri Ringheim Heggenes

Phone:

+47 41530981

Email: [email protected]

Description

Contract award notice

Results of the procurement procedure

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Digitaliseringsdirektoratet
National registration number: 991825827
Postal address: Lørenfaret 1C 0580 Oslo
Town: OSLO
NUTS code: NO Norge
Postal code: 0151
Country: Norway
Contact person: Siri Ringheim Heggenes
E-mail: [email protected]
Telephone: +47 41530981
Internet address(es):
Main address: https://permalink.mercell.com/169840885.aspx
Address of the buyer profile: http://www.digdir.no/

I.4)Type of the contracting authority

National or federal agency/office

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Award of contract - case management system

Reference number: 21/01326

II.1.2)Main CPV code

72268000 Software supply services

II.1.3)Type of contract

Services

II.1.4)Short description:

Digdir needs a case management system in order to receive and respond to user enquiries that currently come into resident-oriented user-support for the ID port and Altinn, or to other internal help-desks and email addresses serviced by multiple caseworkers in the Directorate. We do not need a complete CRM system. We are not building a customer base, but respond primarily to individual enquiries.

The need and requirements for the delivery is further described in the appendices attached under ‘documents’ in Mercell.

Digdir currently uses the case management system eRequest from Innovit. The contract with Innovit expires on 01.07.2022. It is important for Digdir that there is a new contract by 01.06.2022.

II.1.6)Information about lots

This contract is divided into lots: no

II.1.7)Total value of the procurement (excluding VAT)

Value excluding VAT: 4 000 000.00 NOK

II.2)Description

II.2.2)Additional CPV code(s)

48000000 Software package and information systems

48219000 Miscellaneous networking software package

48223000 Electronic mail software package

48311000 Document management software package

48311100 Document management system

48333000 Contact management software package

48463000 Statistical software package

48510000 Communication software package

48811000 E-mail system

72000000 IT services: consulting, software development, Internet and support

72212311 Document management software development services

72212400 Business transaction and personal business software development services

72212771 General utility software development services

72220000 Systems and technical consultancy services

72267100 Maintenance of information technology software

II.2.3)Place of performance

NUTS code: NO071 Nordland

NUTS code: NO081 Oslo

NUTS code: NO0A2 Vestland

II.2.4)Description of the procurement:

Duration:

Three (3) years with an option to extend for one year + one year.

Estimated contract value:

Between NOK 2.5 million - NOK 4.0 million excluding VAT. A cost-estimate has been carried out based on the current system. The estimate includes establishment costs, operational costs, licenses and annual change requests. It has been taken into account that multiple environments in Digdir receiving general user-enquiries on email can use the case management system during the contract period.

II.2.5)Award criteria

Quality criterion - Name: Quality of the offered system. / Weighting: 60

Quality criterion - Name: Establishment plan. / Weighting: 10

Price - Weighting: 30

II.2.11)Information about options

Options: yes

Description of options:

Option for chat-solution and option to extend.

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 007-014638

IV.2.8)Information about termination of dynamic purchasing system

IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Title:

Case Management System

A contract/lot is awarded: yes

V.2)Award of contract

V.2.1)Date of conclusion of the contract:

28/03/2022

V.2.2)Information about tenders

Number of tenders received: 3

Number of tenders received from SMEs: 1

Number of tenders received from tenderers from other EU Member States: 3

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 3

The contract has been awarded to a group of economic operators: no

V.2.3)Name and address of the contractor

Official name: Topdesk Norge AS
Postal address: Strandveien 35
Town: OSLO
NUTS code: NO081 Oslo
Postal code: 1366
Country: Norway

The contractor is an SME: no

V.2.4)Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: 4 000 000.00 NOK

V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

Official name: Oslo Tingrett
Town: Oslo
Country: Norway

VI.5)Date of dispatch of this notice:

05/04/2022

http://ted.europa.eu/udl?uri=TED:NOTICE:187970-2022:TEXT:EN:HTML&src=0&tabId=2

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