Norway-Sarpsborg: Call centre

Search Tenders

Information Technology Norway-Sarpsborg: Call centre

Norway-Sarpsborg: Call centre

Norway-Sarpsborg: Call centre has been closed on 14 Oct 2021. It no longer accepts any bids. For further information, you can contact the Viken fylkeskommune (921 693 230)

Bellow, you can find more information about this project:

Location: Norway

General information

Donor:

Viken fylkeskommune (921 693 230)

Industry:

Information Technology

Status:

Closed

Timeline

Published:

15 Sep 2021

Deadline:

14 Oct 2021

Value:

Not available

Contacts

Name:

Cecilie Svindseth

Email: [email protected]
[email protected]

Description

http://ted.europa.eu/udl?uri=TED:NOTICE:467310-2021:TEXT:EN:HTML&src=0&tabId=2

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Viken fylkeskommune
National registration number: 921 693 230
Postal address: Oscar Pedersens vei 39
Town: Sarpsborg
NUTS code: NO082 Viken
Postal code: 1702
Country: Norway
Contact person: Cecilie Svindseth
E-mail: [email protected]
Internet address(es):
Main address: https://viken.no/

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://tendsign.no/doc.aspx?UniqueId=afgmehvwwj&GoTo=Docs

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://tendsign.no/doc.aspx?UniqueId=afgmehvwwj&GoTo=Tender

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Multi-channel call centre

Reference number: 2021/41675

II.1.2)Main CPV code

79512000 Call centre

II.1.3)Type of contract

Services

II.1.4)Short description:

Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems.

The call centre system will be a cloud service (SaaS).

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.2)Additional CPV code(s)

48000000 Software package and information systems

48510000 Communication software package

64200000 Telecommunications services

64214200 Telephone switchboard services

72000000 IT services: consulting, software development, Internet and support

72212510 Communication software development services

72300000 Data services

II.2.3)Place of performance

NUTS code: NO082 Viken

II.2.4)Description of the procurement:

The call centre system will be a cloud service (SaaS).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes

Description of options:

The contract will renew automatically for one (1) year at a time.

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 14/10/2021

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

Norwegian

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 14/12/2021

IV.2.7)Conditions for opening of tenders

Date: 14/10/2021

Local time: 12:01

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.3)Additional information:

Mercell notice: https://opic.com/id/afgmehvwwj

VI.4)Procedures for review

VI.4.1)Review body

Official name: Alminnelig domstol
Town: Drammen tingrett
Country: Norway

VI.5)Date of dispatch of this notice:

10/09/2021

Featured tenders

Get free access to our Tenders & Grants Database

Our service is free of charge and will always be

Join Now

Donors

Find out more