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Norway-Sarpsborg: Call centre Information Technology Norway-Sarpsborg: Call centre
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Norway-Sarpsborg: Call centre

Norway-Sarpsborg: Call centre has been closed on 14 Oct 2021. It no longer accepts any bids. For further information, you can contact the Viken fylkeskommune (921 693 230)

Bellow, you can find more information about this project: 

Location: Norway

General information

Donor:

Viken fylkeskommune (921 693 230)

Industry:

Information Technology

Status:

Closed

Timeline

Published:

15 Sep 2021

Deadline:

14 Oct 2021

Value:

Not available

Contacts

Name:

Cecilie Svindseth

Description

http://ted.europa.eu/udl?uri=TED:NOTICE:467310-2021:TEXT:EN:HTML&src=0&tabId=2

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Viken fylkeskommune
National registration number: 921 693 230
Postal address: Oscar Pedersens vei 39
Town: Sarpsborg
NUTS code: NO082 Viken
Postal code: 1702
Country: Norway
Contact person: Cecilie Svindseth
E-mail: ceciliesvi@viken.no
Internet address(es):
Main address: https://viken.no/
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://tendsign.no/doc.aspx?UniqueId=afgmehvwwj&GoTo=Docs
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://tendsign.no/doc.aspx?UniqueId=afgmehvwwj&GoTo=Tender
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Multi-channel call centre

Reference number: 2021/41675
II.1.2)Main CPV code
79512000 Call centre
II.1.3)Type of contract
Services
II.1.4)Short description:

Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems.

The call centre system will be a cloud service (SaaS).

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
48510000 Communication software package
64200000 Telecommunications services
64214200 Telephone switchboard services
72000000 IT services: consulting, software development, Internet and support
72212510 Communication software development services
72300000 Data services
II.2.3)Place of performance
NUTS code: NO082 Viken
II.2.4)Description of the procurement:

Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems.

The call centre system will be a cloud service (SaaS).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

The contract will renew automatically for one (1) year at a time.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 14/10/2021
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Norwegian
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 14/12/2021
IV.2.7)Conditions for opening of tenders
Date: 14/10/2021
Local time: 12:01

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Alminnelig domstol
Town: Drammen tingrett
Country: Norway
VI.5)Date of dispatch of this notice:
10/09/2021

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