The Uganda Child Helpline (UCHL) established in 2013 is an important tool for child protection that gives thousands of children across the country an opportunity to be heard and have their lives changed for better. The UCHL is currently providing a series of services including; i) Telephone response to cases of Violence against Children (VAC) through the toll-free number 116; ii) Management of cases reported through; various media platforms, U-report and Walk-in clients; ii) Follow-up of cases of Online Child Sexual abuse, and; iv) Community awareness raising campaigns in schools, communities, on radio and television. 

The Ministry of Gender, Labor and Social Development   therefore has requested UNFPA to support the upgrade of the current SAUTI Helpline to integrate cases of the Uganda Child Helpline to support the online reporting and management of GBV cases. This will be a joint partnership between MGLSD, UNICEF and UNFPA

Based on the above background, UNFPA, therefore calls for proposals from eligible and qualified Ugandan based firms to Upgrade of SAUTI Helpline System for Gender Based Violence /Violence Against Children (GBV/VAC) Case Reporting in Uganda for the Ministry of Gender Labor and Social Development